In2Marketing

You will receive an email containing the full order details. You can also check your orders in the admin control panel by going to the 'customer' menu and choosing 'orders'.

How can I view details about my customers?
Go to the 'customers' menu and choose 'customers'.

How can I check my customer's credit card details?
If you chose to process credit cards through your own merchant account, you can view your cutomer's credit card details by going to the 'customers' menu and choosing 'orders'. Then select the transaction that you want to view and click 'edit'. For security reasons, only half of the credit card number is stored in the database. The other half is emailed to you immediately after an order has been placed.

How do I change the contact details for my store? watch video

1. Go to the 'configuration' menu and choose 'my store'.

2. Select the fields you want to update and click 'edit'.

3. Enter your new contact details and click 'update'.

How do I change the email address accociated with my store? watch video

1. Go to the 'configuration menu' and choose 'email options'.

2. Edit each of the email fields and click 'update'.

3. Go to the 'tools' menu and click 'admin settings'.

4. Edit the email field and click 'update'.

How do I sell downloadable products?

1. Create an Option Name and Option Value for your Downloadable products (only needs to be done once).

(i) Go to the 'catalog' menu and choose 'Option Name Manager'.

(ii) Type in a new Products Options Name. Eg. 'instant download' with option type 'dropdown'. Then click 'insert'.

(iii) Go to the 'catalog' menu and choose 'Option Value Manager'.

(iv) Type in a new option Value. Eg. 'Windows Zip Format'. Then click 'insert'.

2. Add Your Product to the Catalogue:.

(i) Go to the 'catalog' menu and select 'Categories/Products'.

(ii) Select a Category and click 'New Product'.

(iii) Enter all applicable info, preview your listing, then click 'insert'.

3. Set The Attributes for Your Product.

(i) After adding your product, go to the 'catalog' menu and choose 'attributes controller'.

(ii) Select your new Product and click 'display'.

(iii) Under 'Adding New Attributes', select the option name and option value. Example: option name = 'instant download' and option value = 'Windows Zip Format'

(iv) At the very bottom of the page, you'll see 'Downloadable Products'.

(v) Type in the filename of your downloadable product.

(vi) Choose how many days you want the link to remain active and how many times the customer can download the product.

(vii) Now, upload the file to the /download directory via FTP, then press 'insert'.

(viii) If you see a red dot next to the filename, click 'edit'.

(ix) Double check your spelling of the filename, ensure the file exists under /download, then click 'update'.

(x) If you see a green dot next to the filename your download is working.

How do I add more than one image for each product? watch video

1. Go to the 'catalog' menu and choose 'categories/products'.

2. Click on the category that contains the product that you want to add images to.

3. Next to the product name on the right-hand side of the page, click the 'i' symbol.

4. Choose the product you want to add images to and click 'new file'.

5. Under 'default image file' choose the image you want to add.

6. Click 'save'.

How can I add attributes to products such as size and colour? watch video

1. Go to the catalog menu and choose 'option name manager'.

2. Enter in an option name such as size or colour etc.

3. Choose if you want a dropdown menu, radio button or checkbox etc.

4. Click insert.

5. Go back to the 'catalog' menu and choose 'option value manager'.

6. Enter an option value such as red or size 12.

7. Repeat step 6 until you have entered in all your values.

8. Go back to the 'catalog' menu and choose 'attributes controller'.

9. Select the category that contains the product you want to edit.

10. Select the product and click ‘display’.

11. Scroll down to ‘adding new attributes’ and select an option name such as ‘colour’ and option value such as ‘red’.

12. On the next line, under ‘prices and weights’, enter the number ‘1’ in the order box.

13. Click 'insert' .

14. Repeat steps 11 to 13, using the next option value such as ‘blue’ and sort order ‘2’. Then the next option value such as ‘green’ and sort order ‘3’, etc.

How do I add new links and pages to my site? watch video

1. Go to the 'tools' menu and select 'EZ-pages'.

2. Click on 'new file'.

3. Enter the title of your new page or link.

4. Enter a number in the sidebox sort order box.

5. If you want to add a new page, enter text or html code into the 'html content' box.

6. If you want to add a link to another website, enter the web address in the 'external URL' box.

7. Click 'insert'.

How can I change the shipping fees? watch video

1. Go to the 'modules' menu and select 'shipping'.

2. Choose whether you want to 'install' or 'remove' a selected shipping method.

3. Click 'edit' to change the price and details of your shipping method.

How do I create a backup of my website's database? watch video

1. Log into your web hosting account at the following address:
http://www.yourdomain.com/cpanel
(replace yourdomain.com with your own domain name)

2. Under 'site management tools', click the 'backup' link.

3. Under 'download an sql backup', click the 'zc1' link and save it to your computer.